Last week was a crazy week! So many things crammed into those 7-days. But, there was one unexpected thing — finding out my Canon 7D had a problem.
The Canon 7D is my 7th Canon camera. So, when I took it out of the box, I knew what to expect. However, when I turned it on, it made an odd sound. It reminded me of a micro-hard drive booting-up … even though the Canon 7D does not have one. Under more careful inspection, I realized that the “swish tweet” was triggered during the internal sensor cleaning process. My 40D has a similar sensor cleaner but is completely quiet. I tested the camera and it seemed fine, but the question lingered.
Last week, when I went to the 7D Class at B&H, I asked Canon Rep Rudy Winston about the sound. He said that the sensor cleaner is completely silent. I picked-up each of his three 7Ds and turned them on and off, watching for the sensor cleaning process. Each of his 7Ds was completely silent. I then gave him my camera, and he heard the sound. After repeating the process a few times, he was puzzled. Ultimately, he suggested that I return the camera since it could be the start of more serious problems.
Thursday was the first day of PhotoPlus Expo. With a whole crew of Canon personnel attending, I could easily get a second, third and fourth opinion. I started with the EOS reps at the counter. After picking up a few of the 7Ds on display, I found each one to be silent with no tweets. I asked one rep and he agreed that it should be silent, but recommended that I check with Canon Professional Services (CPS) downstairs. This group of trained technician would know the definitive answer. They confirmed Rudy’s diagnosis — it should be silent and it could be the start of something worse. Return it!
Now, I am very concerned. I have had my 7D for almost a month and I was not sure about Adorama’s return policy. Is there a restocking fee? Would they make me go through Canon for a repair?? But wait … Adorama is at the show too! I walked over to the Adorama booth and just happened to speak with Julio Figueroa, one of Adorama’s Pro Service Reps. He said, “Don’t worry … just bring it back.” Wow!
They continues to surprise me. Adorama is a big store that acts like your neighborhood store. Every customer receives personalized service. It’s very refreshing. Nothing like the Disney-lines at some other NYC stores.